Privacy Policy

Last Updated: January 2025

Privacy Policy

NexusByte ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you consent to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Name and contact information (email address, phone number, postal address)
• Business information (company name, job title, business address)
• Payment information (billing address, payment method details - processed securely through third-party providers)
• Communication preferences
• Information provided in contact forms, service inquiries, or support requests
• Newsletter subscription preferences

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Collect Information

We collect personal information through:

• Direct interactions (contact forms, email communications, phone calls)
• Service provision (when you engage our services)
• Website usage (cookies, analytics tools, server logs)
• Third-party sources (social media platforms, business partners, publicly available information)
• Newsletter subscriptions

3. Purpose of Collection and Use

We collect and use your personal information for the following purposes:

• To provide, maintain, and improve our web development and IT services
• To process and respond to your inquiries, requests, and service orders
• To communicate with you about our services, updates, and promotional materials (with your consent)
• To send newsletters and marketing communications (you may opt-out at any time)
• To process payments and manage billing
• To comply with legal obligations and regulatory requirements
• To protect our rights, property, and safety, and that of our clients
• To analyze website usage and improve user experience
• To prevent fraud and ensure security

4. Disclosure of Information

We may disclose your personal information to:

• Service Providers: Third-party vendors who assist us in operating our website, conducting business, or serving our clients (e.g., hosting providers, payment processors, email service providers like Resend)
• Business Partners: Trusted partners who assist in delivering our services
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with any merger, sale, or transfer of assets
• With Your Consent: When you have explicitly consented to the disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure server infrastructure
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that are stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

For detailed information about the types of cookies we use, how we use them, and how you can manage your cookie preferences, please see our Cookie Policy.

We use cookies for:

• Essential website functionality
• Analytics and performance monitoring
• User preferences and settings
• Marketing and advertising (with your consent)

6.1 Google reCAPTCHA

Our website uses Google reCAPTCHA v3, a service provided by Google LLC ("Google"), to protect our contact forms and newsletter subscription forms from spam and abuse. reCAPTCHA v3 analyzes your behavior on our website (such as mouse movements and typing patterns) to determine whether you are a human user or a bot, without requiring you to complete any challenges.

When you use our contact forms or subscribe to our newsletter, reCAPTCHA may collect the following information:

• IP address
• Browser type and settings
• Device information
• Mouse movements and keyboard interactions
• Time spent on the page

This information is sent to Google and processed according to Google's Privacy Policy and Terms of Service. By using our website and submitting forms, you consent to the processing of your data by Google reCAPTCHA for security purposes.

You can learn more about how Google uses data from reCAPTCHA at https://policies.google.com/privacy.

7. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate, incomplete, or out-of-date information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, please contact us using the details provided in Section 10.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

9. International Data Transfers

Some of our service providers may be located outside Australia. When we transfer personal information overseas, we take reasonable steps to ensure that the recipient complies with the Australian Privacy Principles or is subject to laws that provide comparable protection. By using our services, you consent to the transfer of your information to these service providers.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

11. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with:

• Us directly: Contact us using the details in Section 10. We will investigate and respond within 30 days.
• Office of the Australian Information Commissioner (OAIC):

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

14. Consent

By using our website and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any aspect of this policy, please do not use our services or contact us to discuss your concerns.