Last Updated: February 2026

NexusByte Work Guarantee

The NexusByte Work Guarantee is an important part of our customer service system. Below is how it works. If you have an issue with your service, please call us on 02 7235 2223 or contact us.

Our Commitment to You

If you are not satisfied with the work we have delivered, let us know and we will inspect it and put right any genuine problems at no extra cost to you. If we believe the work meets the agreed scope and you disagree, we will work with you to jointly appoint an independent expert to review it — at our expense — and fix any problems the expert identifies. While a genuine issue is being resolved, we will not ask you to pay for the disputed part of the work until it has been put right.

If the agreed problems are not resolved within 14 days, we will refund any amount you have paid for the affected work that exceeds the value of the work properly performed.

If the independent expert finds that the work meets the agreed scope, you will be asked to pay the agreed price for the work and half the cost of the expert's report.

Advance Payment Protection

If you have paid in advance and we do not carry out the work, we will refund the amount paid for the work not performed.

How This Guarantee Works

This Work Guarantee is offered in addition to, and does not limit, your rights under the Australian Consumer Law. It operates alongside your service agreement and our Terms of Service — where a specific scope, payment, deposit, or refund arrangement is set out in your service agreement, that arrangement applies. This guarantee relates to the quality of the work we perform and is not a guarantee of specific business outcomes.

Contact Us

For any questions about our Work Guarantee or to raise a concern about your service: